Delivery Information
Fast, Reliable Delivery From AfricanRootsDirect
At AfricanRootsDirect, we understand that getting your favourite African foods and products delivered safely and conveniently is important. We carefully prepare and pack every order before dispatch, helping ensure your products arrive in good condition.
AfricanRootsDirect is an online brand of Lancashire Suppliers Ltd, based at:
Unit 1D, Peter Street
Blackburn
BB1 5LH
United Kingdom
Where We Deliver
We currently deliver to customers across the United Kingdom.
Delivery availability, charges and delivery times may vary depending on your location, the size of your order and the products purchased.
Some products may have specific delivery requirements, which will be communicated during checkout where applicable.
Processing Your Order
Once your order has been successfully placed, our team will prepare your items for dispatch.
Orders are normally processed within 1 to 2 days.
Please note that orders placed during weekends, bank holidays, promotional periods or particularly busy periods may require additional processing time.
You will receive an order confirmation after checkout and, where available, dispatch or tracking information once your order has been shipped.
Delivery Times
Estimated delivery times are:
Standard Delivery: 2-5 business days
Express Delivery: 1-2 business days
Delivery estimates are provided for guidance and may occasionally be affected by circumstances outside our control, including courier delays, adverse weather, public holidays or other unforeseen events.
The estimated delivery timeframe will be shown at checkout where applicable.
Delivery Charges
Delivery charges are calculated based on your order and delivery location.
The applicable delivery cost will be clearly displayed during checkout before you complete your purchase.
Free Delivery
Free delivery available on orders over £60, subject to the applicable terms and delivery area.
Tracking Your Order
Where a tracking service is available, you will receive tracking information once your order has been dispatched.
You can use the tracking details provided to follow your parcel’s progress directly with the relevant delivery provider.
If you believe your parcel has been delayed or the tracking information has not updated, please contact our customer service team.
Delivery Address
Please make sure your delivery address is complete and accurate before placing your order.
AfricanRootsDirect cannot be responsible for delays or additional delivery costs resulting from incorrect or incomplete address details provided at checkout.
If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been dispatched.
Missed Deliveries
If nobody is available when delivery is attempted, the courier may leave your parcel in a safe place, with a neighbour, or provide instructions for rearranging delivery or collection.
Please follow the instructions provided by the delivery company.
Damaged or Missing Items
We take care when packing your order, but occasionally products may be damaged during transit.
If your order arrives damaged, incomplete or with the wrong item, please contact us as soon as possible at info@africanrootsdirect.co.uk.
Please include your order number and, where appropriate, photographs of the packaging and affected products so that we can investigate and help resolve the issue.
For information about refunds and returns, please see our Returns Policy.
Perishable and Food Products
As we sell food and drink products, certain items may have specific storage, handling or delivery requirements.
Please check product information carefully when ordering and follow any storage instructions provided on the product packaging.
Where applicable, products with specific delivery restrictions will be identified on the product page or during checkout.
International Delivery
At present, AfricanRootsDirect delivers within the United Kingdom.
We may expand our delivery services to additional countries in the future.
Need Help With Your Delivery?
Our customer service team is here to help with questions about your order, delivery or tracking.
AfricanRootsDirect
An online brand of Lancashire Suppliers Ltd.
Address:
Unit 1D, Peter Street
Blackburn
BB1 5LH
United Kingdom
Email: info@africanrootsdirect.co.uk.
Phone: 01254 676132
Questions About Your Order?
Please contact us with your order number and we’ll be happy to assist.
